The most common reason customers can’t activate their white debit card is that their mobile app is not refreshed. The easiest way to do this is to close and re-open the Novo mobile app. If this does not work, make sure you have the most up-to-date version of the Novo app by checking in the iOS or Google Play store.
I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on?