I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on?

The most common reason customers can’t activate their white debit card is that their mobile app is not refreshed. The easiest way to do this is to close and re-open the Novo mobile app. If this does not work, make sure you have the most up-to-date version of the Novo app by checking in the iOS or Google Play store.