Transitioning to your new Novo Debit Card May 24, 2023 02:03 Updated Why did I receive a new card even though my current card isn’t expiring yet? What address did or will my card get sent to? Will my current card expire when I activate the new card? If my Novo card is damaged, what should I do? I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on? Why am I blocked from transacting with certain merchants or in specific countries? I have a transaction on my Novo card that is being deactivated that I want to dispute — what should I do? Related articles Manage, Activate, or Deactivate Your Novo Debit Card I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on? Help, my debit card is lost or stolen! My virtual card has been declined Does Novo offer virtual cards? Comments 0 comments Article is closed for comments.