Transitioning to your new Novo Debit Card

Why did I receive a new card even though my current card isn’t expiring yet?

What address did or will my card get sent to?

Will my current card expire when I activate the new card?

If my Novo card is damaged, what should I do?

I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on?

Why am I blocked from transacting with certain merchants or in specific countries?

I have a transaction on my Novo card that is being deactivated that I want to dispute — what should I do?