What should I do if a payroll shows as failed?

In the event that your payroll is marked as 'failed', it typically means there was an issue with withdrawing funds from your Novo checking account. This could be due to reasons such as insufficient funds or an account freeze. While we proactively work to prevent these situations, it's important to note that not every payroll issue can be anticipated.

Should a payroll fail, you'll receive an immediate email notification from us, and the status of the affected payroll will be updated to 'Failed' in the Novo application. The most important action you can take is to contact our team without delay. We're here to help identify and resolve the underlying issue, and we'll guide you through the necessary steps to ensure your team receives their payment promptly.

At Novo, we're committed to supporting you through every twist and turn, ensuring that even when unexpected challenges arise, they're handled with speed and care.