We aim to resolve disputes as soon as possible, usually within 60 days. However, how long it takes to fully resolve a dispute can depend on things like the type of transaction and the merchant. Please note that the entire dispute process can take up to 120 days.
We might reach out to you if we need you to provide more information about the transaction you are disputing. To avoid any delays in the dispute resolution process, please make sure you submit evidence of communication with the merchant.