Your email address may not be recognized for a few reasons. First, please make sure you're using the correct email associated with your Novo account. If that doesn't resolve the issue, try deleting and reinstalling the app or logging in from another device.
If you're still having trouble, please reach out to support@novo.co using the email address associated with your account for further assistance.
If you are not certain which email address is associated with your account, please reach out to support@novo.co with your full name, the name of your business, and let us know that you are unsure of your login information.