You may be unable to login due to a number of reasons, including an email, password, or phone number issue, an unrecognized device error, verification delays, or other issues.
If you're not receiving the verification code via email, check your spam/junk folders and ensure you're using the correct email associated with your account. Wait 30 minutes before requesting the code again, and ensure your device has a strong Wi-Fi connection.
If the code isn't coming via text, make sure you're using a US phone number from a major carrier or VoIP. Contact your carrier to unblock messages from shortcode 58988. Also, allow push notifications for the Novo app and check your signal strength.
In order to confirm your unrecognized device, please make sure you are opening that email on the same device that you’re trying to log in from. You will then need to select “Yes, this was me” to verify your device. For example, if your mobile device is not being recognized, you should be opening the Novo email on your mobile device email app.
If you need to update your email address, password, or phone number to log in, or if you're still experiencing issues, please contact support@novo.co for assistance.