Please reach out to the Novo Support team as soon as possible if you suspect that your account has been compromised. Our team can be reached through the ‘Support’ tab on the Novo app or via email at support@novo.co. We’ll do everything in our power to protect your account.
We work hard on our end to keep your information safe and secure. However, make sure to protect your account numbers and electronic access devices (e.g. an ATM/debit card) we provide for your account(s).
We advise that you do not discuss, compare, or share information about your account number(s) with anyone unless you are willing to give them full access to your account(s).