The USA Patriot Act requires that banks be extra diligent when opening checking and debit accounts to ensure that the identity of the applicant is verified. This often means that Novo may be required to ask additional questions about yourself or your business.
Novo is committed to protecting the information of our users and one of the ways we ensure account security is through our due-diligence process. We understand that some of these questions may be more extensive than what you have experienced and we thank you for your patience.