Skip to main content

How do I deposit checks with Novo?

Updated

You can deposit checks directly from within the Novo mobile app using our mobile deposit feature. Follow these steps to make a check deposit:

  1. Log in to your Novo App.
  2. Click on the ‘Move Money’ tab at the bottom of the screen.
  3. In the ‘Add Money’ section select ‘Deposit a check'.
  4. On the next screen, enter the check amount and click on ‘Continue’.
  5. Enter the name on the check. Please make sure the check is made out to one of the following: 
    • Your name
    • An additional user on your account
    • Your company name
    • The DBA added on your Novo account
  6. Sign and endorse your check. Make sure your check follows the endorsement format:
    • 'For mobile deposit at Novo' on the first line of the back of the check using a black or blue pen
    • Your signature on the second line on the back of the check 
    • The details on the second line are clear and do not contain any scribbles or crossed-out items. You will need to click 'I have signed the check' and 'I have written the endorsement' before you can continue to the photo section of the deposit flow.
  7. Follow the instructions on the Novo App to take a photo of your check.
  8. Review the details of your deposit. Use the slider at the bottom of the screen to submit your deposit.

That's it! Note that all check deposits, including money orders, and cashier's checks will be placed on a standard 1 – 4 business day hold. 

 

Tips for a seamless mobile deposit:

  • Clean the camera on your phone. It sounds simple, but it can make a big difference!
  • Slowly move your phone up and down to align the check within the rectangular box.
  • If you are getting an error that the endorsement cannot be found, try placing the endorsement side of the check towards the right of the screen. This is the standard format that our mobile deposit software looks for.
  • Manually take a photo of the check within the mobile deposit software. To do so hold your phone above the check, you will receive various prompts such as 'Use a dark background'. As long as you continue to hold your device above the check it will eventually give you the option to manually take the image.