Don’t worry, you can attempt to verify your identity as many times as you like. Just note that we can only accept one request at a time, so please give our team 1 - 2 business days to verify your most recent request before sending a new one.
If we are unable to verify your identity you may be asked some additional questions by our team to confirm your identity. Unfortunately, your account will be unable to accept checks until your identity has been verified.
Thank you for helping us keep your Novo account safe from Financial Crime.