Skip to main content

Can I cancel an invoice after it has been sent?

Updated

Yes, you can cancel an invoice after it has been sent. Please note that you cannot undo this action. You and your customer will both be sent an email confirming the cancellation. To cancel a sent invoice, follow these steps:

 

Mobile App

  1. Go to "More" at the bottom right of the screen
  2. Click "Invoices"
  3. Select the invoice you want to cancel
  4. Click the three-dot menu button (...) in the top right corner
  5. Select "Cancel Invoice"
  6. Confirm cancelation by clicking "Cancel Invoice"

Web App

  1. Click on the "Invoices" tab
  2. Select the invoice you want to cancel
  3. Click on the three-dot menu button in the top right corner you want to cancel
  4. Select "Cancel Invoice"
  5. Confirm cancelation by clicking "Cancel Invoice"

Draft and scheduled invoices that are deleted prior to being sent will not trigger an email to your customer.