Starting in May 2025, we’ll begin transitioning all Novo physical and virtual debit cards to be issued by Middlesex Federal Savings, F.A. (replacing our current issuer, Patriot Bank, N.A.)
Your existing card details and payment methods will continue working as usual. This update will not impact your direct deposits, subscriptions, or any recurring payments linked to your card. There’s nothing you need to do at this time.
If you receive a new card in the future as part of the transition, we’ll ensure the process is smooth and straightforward. We’ll keep you informed of any updates along the way. If you have any questions, please reach out to our support team for assistance.
Please note: If you are using older versions of the Novo app, you may continue to see the previous card art displayed. This does not affect card functionality or indicate that migration has not occurred. No action is needed, the visuals will update with the next app update.