Always be cautious about what personal information you are sharing. If you must share personal information, make sure it’s with a trusted source that uses encrypted data transmission.
For the safety of your account, we recommend that you never provide your login credentials, full account number, or debit card number to outside sources or unencrypted sites. It is also recommended that you keep your EIN and social security number private.
If you believe your Novo account has been compromised, please contact our support team by emailing support@novo.co. We recommend you alert credit reporting agencies and file a police report. In the meantime, monitor all online activity vigilantly until there is a resolution.