Skip to main content

Cannot make a wise payment "error in updating quote"

Updated

If a recipient was created in the Wise interface, Wise does not require the user to enter a physical address. However, in order to transfer with USD as the source currency, a physical address is required and this causes the error message when making transfers from the Novo app. Here is a workaround so you are able to transfer funds to your payee:

  1. Log into your Wise account: wise.com/login
  2. Click ‘Send Money’
  3. Click ‘Single Payment’
  4. Create a transfer to the desired recipient. You can pick any dollar amount, we won’t actually finish the transfer.
  5. When the recipient is selected, you will be prompted to enter their physical address.
  6. Once a physical address has been confirmed, proceed to the next step.
  7. Exit the transfer process. This should save the physical address permanently for that recipient, and transfers via the Novo app should begin working as intended.