- Can I add a user with partial/read-only access?
- How do I share my account information with vendors or contractors so I can get paid?
- What are these $0.00 deposits in my account?
- How do I link an external bank account to my Novo account?
- Why does my linked account show an error?
- How do I link my Novo Account to CashApp? See all 30 articles
- Is Novo available for non-US citizens?
- Does Novo Support CBD business?
- What if my business partner does not have an SSN?
- Why is the application rejecting my address?
- My application is stuck and I can't move past the business information section!
- Can I open a Trust account for my business with Novo? See all 20 articles
Balances & Reserves
Checks, Payments, & Transfers
- Can I send a Mailed Check Internationally
- How to wire funds from a Chase Business bank account to your Novo account
- How to wire funds from USAA to your Novo Account
- How to wire funds from Navy Federal Credit Union to your Novo Account
- How to wire funds from a Chase personal account to your Novo account
- How do I find exchange rates? See all 38 articles
Physical Debit Card
- Transitioning to your new Novo Debit Card
- I have a transaction on my Novo card that is being deactivated that I want to dispute — what should I do?
- Why am I blocked from transacting with certain merchants or in specific countries?
- I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on?
- If my Novo card is damaged, what should I do?
- Will my current card expire when I activate the new card? See all 21 articles
- How do I add my virtual card to my Venmo account?
- How do I add my virtual card to PayPal
- My virtual card has been declined
- What is the Virtual Card freeze functionality
- Will the business name or DBA show on the Virtual Card?
- How to change your personal name on your Novo Virtual Card? See all 13 articles
- How do I redeem a Builtfirst deal?
- I requested a password reset for my Builtfirst account, but didn’t get the email
- Can I redeem the Buildfirst perk if I already have an account?
- How do I log in to my Builtfirst account?
- How do I redeem the Keeper perk?
- How do I redeem the Payzli perk? See all 34 articles
Promos, Bonuses, & Referrals
- Can I Apply a Referral Code After My Account Is Open?
- How Will I Know If My Referral is Successful?
- Will I Need to Report the Bonus I Receive On My Taxes?
- Can I Use More Than One Novo Referral Program Link When Applying?
- What Are the Qualifications to Receive the Novo Referral Program Bonus?
- Can I refer one of my own businesses to Novo? See all 11 articles
Privacy, Security, & Legal
- How are my funds secure with Novo?
- What can I do if my account gets hacked?
- How secure is my information with Novo?
- If I am involved in a legal financial dispute and apply for a Novo account or have an existing account, what will happen?
- What can I do if a user on my Novo account passes away?
- What can I do if I forgot which email was associated with my account or application?
- Does Novo integrate with Shopify?
- What does the Novo Shopify integration do?
- How can I access Shopify through the Novo app?
- How can I access Shopify through Novo’s online portal?
- How can I access the Novo Shopify integration through my Shopify account?
- Can I add the Shopify integration as a widget on my app’s dashboard? See all 8 articles