Account Status and Log-In Trouble
Information for frozen accounts, closed accounts, and troubleshooting log-in issues.
- Why am I unable to log in?
- Why is my email address not being recognized?
- Why is my account frozen?
- What would happen to my funds if Novo closes?
- How do I change my Email address on the account?
- How do I close my Novo account?
- What can I do if a user on my Novo account is deceased?
- What can I do if I forgot which email was associated with my account or application?
- How do I reset my password?