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  1. FAQs
  2. FAQs
  3. Physical Debit Card

Physical Debit Card

  • Transitioning to your new Novo Debit Card
  • I have a transaction on my Novo card that is being deactivated that I want to dispute — what should I do?
  • Why am I blocked from transacting with certain merchants or in specific countries?
  • I received a new, white Novo Debit Card but I still see the black Novo Debit Card in my mobile app. What’s going on?
  • If my Novo card is damaged, what should I do?
  • Will my current card expire when I activate the new card?
  • Why did I receive a new card even though my current card isn’t expiring yet?
  • Does Novo offer virtual cards?
  • Help, my debit card has been declined!
  • Help, my debit card is lost or stolen!
  • Can I use my Novo debit card at an ATM?
  • Can I have multiple Novo debit cards?
  • Where will my Novo card be delivered?
  • How do I change my PIN?
  • Does a temporary debit authorization hold affect my account balance?
FAQs