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  1. FAQs
  2. FAQs
  3. Keeping Your Account Safe
  4. Account Security

Account Security

  • Why Am I receiving a 'Suspicious login attempt detected' notification?
  • What can I do if my account gets hacked?
  • What account information should I avoid sharing online?
  • How do I log out of my account?
  • What is personal data?
  • How do I freeze my account?
  • What if there is an unrecognized withdrawal on my account?
  • Can I opt out of device authentication?
  • Help, I didn’t get the code!
  • What happens if I lose my phone?
  • I’m outside of the US and not receiving the code
  • What makes a password strong?
  • Why does Novo do identity verification?
FAQs