About Novo
- How do I turn on Face ID?
- Do you offer personal checking accounts?
- How do I turn on notifications?
- How do I start a Novo application?
- What is Novo?
- What is Novo's address?
Getting Started
- Where is my Cash App transfer?
- Can I add a user with partial/read-only access?
- What are these $0.00 deposits in my account?
- How do I link an external bank account to my Novo account?
- Why does my linked account show an error?
- How do I link my Novo Account to CashApp?
Novo Application
- Additional user having trouble with application
- Do you offer phone support for applicants?
- I can't upload upload my ID to continue with the application
- What happens to the data collected during the application process?
- Can I add my DBA during the application process?
- How do I update my phone number on my application?
Documents
- Does Novo provide a Bank Signature Card?
- What documents do I need to update my business information?
- What is a DBA?
- When do I need a DBA certificate?
- What is an EIN?
- Why does Novo ask for application documents that others do not?
Debit Cards
Account Maintenance
- DBA for the state of Georgia
- How do I update my DBA?
- How do I change my Email?
- How can I add a beneficiary
- How Do I Adjust My Account Limits?
- How do I update my personal name on my account?
Balances & Reserves
- How do I use funds from my Reserves?
- What are Novo Reserves?
- How do I create a new Reserve?
- How many Reserves can I have?
- Can I view transaction history in and out of my Reserves?
- How do I update Reserves details?
Checks, Payments, & Transfers
- Can I add notes to a transaction?
- Does Novo charge a fee for incoming transfers?
- What is an EFT payment?
- What does descriptive withdrawal mean?
- What name on my account can my payments be made out to?
- How do I initiate an ACH Pull?
Deposits
Express ACH
- What is Express ACH?
- What are the Express ACH timing windows?
- Why are the delivery times different?
- Can I cancel an Express ACH transfer?
- If I cancel my transfer, will I also be reimbursed the fee charged for Express ACH?
- Why is the Express ACH fee different?
Novo Boost
Novo Funding
- When can I apply again?
- I was not approved, can I add a cosigner?
- How can I access my year-end statements for Novo Funding?
- When do I get a monthly statement of when payments are due?
- Can a business self-report to Dun & Bradstreet (D&B)?
- Do you report to the credit bureaus?
Account Security
- Why Am I receiving a 'Suspicious login attempt detected' notification?
- How do I log out of my account?
- What if there is an unrecognized withdrawal on my account?
- Can I opt out of device authentication?
- Help, I didn’t get the code!
- What happens if I lose my phone?
Invoices
- How can I update my customer's information for an invoice?
- How do I remove my personal number from an invoice?
- How to Send Invoices Reminders
- Does Novo offer invoicing?
- How do I create an invoice through Novo?
- How can I schedule an invoice?
Perks
- How do I redeem a Builtfirst deal?
- I requested a password reset for my Builtfirst account, but didn’t get the email
- Can I redeem the Buildfirst perk if I already have an account?
- Does Novo integrate with Zelle?
- How do I log in to my Builtfirst account?
- How do I redeem the Keeper perk?
Promos, Bonuses, & Referrals
- Can I Apply a Referral Code After My Account Is Open?
- How Will I Know If My Referral is Successful?
- Can I Use More Than One Novo Referral Program Link When Applying?
- What Are the Qualifications to Receive the Novo Referral Program Bonus?
- Can I refer one of my own businesses to Novo?
- Is There a Limit to the Number of Referrals That Can Be Made?
Privacy, Security, & Legal
- How to confirm your identity with a photo of yourself holding your ID
- How are my funds secure with Novo?
- What can I do if my account gets hacked?
- If I am involved in a legal financial dispute and apply for a Novo account or have an existing account, what will happen?
- What can I do if a user on my Novo account is deceased?
- What can I do if I forgot which email was associated with my account or application?
Integrations
- Does Novo integrate with WooCommerce?
- Does Novo integrate with Etsy?
- Does Novo have a Gusto integration?
- Does Novo integrate with my Amazon Seller account?
- Can I connect Novo to Square?
- Does Novo integrate with Stripe?
Stripe
Square
Payroll
Shopify
Xero
- Help, my Novo account lost connection to Xero!
- How do I connect my Novo account to Xero?
- How do I disconnect my Novo account from Xero?
- How do I reconcile sales data synced to Xero?
- How does Novo's data sync with Xero work?
- What does Novo's Integration with Xero not do?
Wise (formerly TransferWise)
- Cannot make a wise payment "error in updating quote"
- What is Wise?
- How can I receive a Wise payment
- Does Wise have limits?
- How long does a transfer take with Wise?
- How do I cancel a Wise transfer?