You can remove a payee directly in the Novo web or mobile app.
To remove your payee on the mobile app, please log in and:
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Select the 'Move Money' tab
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Select 'Make a U.S. Payment'
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Tap the 3 dots next to the payee you wish to remove
- In the Payee Details, select 'Edit'
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Tap the trash can in the top right corner to delete the payee
To edit/remove your payee on the web app, please log in and:
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From the left panel, select ‘Send Money’
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In the Payees, select the payee you wish to edit/remove
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In the Payee Details, select 'Edit'
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Select 'Remove payee' to delete the payee
If you experience any issues during the process, please contact Novo Support.